New Mertex System
All of us at the Brook International are pleased to announce the installation of our new ‘Mertex’ computer system! The old computer software was purchased in 1998. It was cutting-edge back then, but after 14 years it had definitely seen better days!
‘Mertex’ has some great features that should make doing business with Brook International a lot easier. You can look forward to:
– Faster service! We now use bar code scanners at each point of sale.
– Accurate orders!
– Easier to understand invoices!
– Rapid despatch! We now have hand held wireless scanners in the warehouse so our staff can pick your order and have it ready for despatch quicker.
– A paperless future! The ‘Mertex’ system can send your order confirmations, delivery notes, invoices and statements to your inbox.
To get the most from this new system our staff is in the process of updating all of our customer’s files. Information that we need includes:
1) Your company name.
2) Current mailing and shipping addresses.
3) Phone numbers (i.e.: work, mobile & fax)
4) E-Mail addresses for sales order acknowledgements, sales invoices and sales statements.
5) Credit card updated info for customers who prefer to keep one on file here
6) VAT Registration details
We believe that once we are fully up and running you will be very pleased with the enhanced service that Brook International will be able to offer.
Please be patient with us as we are still learning about the new system. If you have any suggestions on how to improve our service to you please let us know. Brook International has for 114 years concentrated on ensuring customer satisfaction. The new system should help us to continue to give great service in the future. Thank you very much for your business.